Quick Troubleshooting Recommendations

SYMPTOM

SOLUTION

All Lights are OFF

  • Check AC input connection and/or check circuit breaker.
  • Check wire connection(s) at the LED System and power supply for improper termination(s) or short circuits. Properly terminate or replace the wire connection(s).
  • Check that connections are the (+) wire of the LED pucks to the red wire (+) of the power supply and (-) wire of the LED pucks to the blue wire (-) of the power supply.

Some LEDs appear dim

  • Ensure the overall length of the LED System does not exceed
    the maximum load.
  • Ensure the length of supply wire is equal to or below the
    recommended remote mounting distance.

Some of the LEDs are illuminated

  • Check wire connection(s) at the LED System and power supply for improper termination(s) or short circuits. Properly terminate or replace the wire connection(s).
  • Check that connections are the (+) wire of the LED pucks to the red wire (+) of the power supply and (-) wire of the LED pucks to the blue wire (-) of the power supply.

Shadows

  • Re-route supply wire and secure to the back of the sign box with silicone. Adjust wire connector orientation so that itdoes not cover any LEDs.
  • Adjust LED layout to ensure uniformity of illumination on the face of the sign or letter.

Tips

  • These LED systems are rated for damp location use by UL, and should be protected from direct exposure to moisture (i.e., rain & snow).
  • For optimal light uniformity in halo-lit applications the LED pucks should be mounted on UL recognized plastic and the light output from the LED system should be directed back into the sign enclosure box. This will allow for uniform backlighting or edge lighting of the sign and will provide simple mounting for the LED system.
  • When mounting LED pucks for halo-lit applications the clear acrylic should be recessed into the body of the sign or a bead of silicone should be applied to provide a barrier against the elements.!
  • A best practice for the supply wire at the point at which it is brought into the sign is to have a drip loop on the inside to prevent water from collecting on the pucks.